Privacy policy

Personal data collected

We will only collect personal information that you have consented to provide to us, through a referring professional. We limit the collection of your personal information to that which is necessary for the purposes of establishing, managing and maintaining our relationship with you. Personal information is primarily collected at the time of your referral from our website, from the Partnership and Referral Tool for Caregivers of Seniors, and may include, but is not limited to:

identifying information such as your first name, last name, postal code, telephone number and e-mail address.

information about the person being cared for, such as your relationship, their age, postal code and health status.

Intended use of personal information

We use your personal information to establish contact with you, in order to understand your needs. We offer solutions tailored to your situation by providing listening, information and referral services.

Your personal information will not be used for purposes other than those described above, except with your consent or as permitted or required by law.

Use of cookies

We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as display language and certain browsing habits. This data is used for statistical purposes, as well as to activate specific features and to facilitate your browsing. The information collected by cookies is confidential at all times. You can disable or block cookies by configuring your browser settings.

Links to other websites

From time to time, our website may provide links to other websites. Information exchanged on these sites is not subject to this Privacy Policy, but to those of the external sites concerned, if any. In such cases, we invite you to consult them before disclosing your personal information.

Retention periods

Your personal information will be retained only for the time necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.

Conditions of access, rectification and withdrawal

Once we have properly identified you, you may request access to the personal information we have on file about you, as permitted or required by law. In some cases, a written request from you may be required.

Contact details for the Privacy Officer

If you have any questions or concerns about our handling of your personal information, please contact us at [email protected].

The Privacy Officer will contact you within thirty (30) days of receiving your e-mail.

Updating the above Policy

We may modify the content of this Privacy Policy at any time. We therefore invite you to consult it on a regular basis to stay informed of how we handle personal information.

This version was last updated on January 9, 2024.